Your Back Office is the heart of your company. If your processes have many hold-ups, the resulting productivity loss will multiply throughout your entire company. For example, let’s say a business onboards a new client in minutes but requires several weeks to onboard a new employee or supplier. That’s a challenge because both your employees' skills and your partner’s products play a vital role in providing excellent service to the customer. Therefore, if those pieces are not operating smoothly, your customer is ultimately the one who suffers. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.

Mapping out a plan is the most critical element of a migration. Every migration needs a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations should include mapping metadata, folder structure, search capabilities, and many other aspects that will enable users to find appropriate content. It is critical that you spend the time to document the problems you are having and what is needed to move ahead.